Notes from Leading by Heart

These are notes from the The Economic Times  – Corporate Dossier article named “GuruSpeak – Is there is a relationship between Emotional Intelligence and effective leadership?” from the Emotional Intelligence Guru, Daniel Goleman. I like the following thoughts from the article since it offers a new perspective on leadership. This new perspective is more intuitive and easy to grasp and apply, than most leadership frameworks offered by various other management experts.

Notes –

What makes a good leader is high degree of self-awareness, self-regulation and empathy.

Self-aware leaders are those who are in touch with their emotion are better able to gauge how their own feelings affect them, their co-workers and their own performance.

Apart from self-awareness, emotional self-regulation matters a lot in today’s environment. Secure executives who are on top of their feelings and impulses create an environment of trust and fairness. In today’s stressful business reality, managing your own distressing emotions means a leader can think more clearly and be better able to help followers stay clear and focused as well.

Empathy is the third important quality that a leader needs – without it, he wouldn’t be able to survive in an era where the use of teams increasing, the pace of globalization is growing and talent needs to be retained.

To operate successfully in the complex web of relationships that modern businesses have turned into, social skills have become critical.

A leader’s motivation will be useless if he cannot communicate his passion to the organization. Social skills allow leaders to put their emotional intelligence to work.

It is a fact that negative criticism lowers morale, affects productivity, and hinders communication.

The artful critique starts with a positive statement about the person, and then names a specific failing – specific enough so the person knows what to do about it – then suggests how he might have done better or could do so next time, and also ends with encouragement.

Six leadership styles are – visionary or authoritative, coaching, affiliative, democratic, pace setting, commanding or coercive. A good leader uses all of these as need be.

While a group can be no smarter than the sum total of all specific strengths, it can be dumber if its internal working don’t allow people to share their talents.

Modern day leaders often forget they are a group’s emotional guide and that others look up to them for assurance, clarity and getting things done.

CEOS are hired for their intellect and business expertise and fired for their lack of emotional intelligence.

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